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Home Performance Management (Balanced Scorecard)

Performance Management| Balanced Scorecard (BSC)

 

WHAT IS BALANCED SCORECARD?


The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.

COURSE CONTENT

Customer Behavior and Changing Concepts of Quality

  • Mantra of Business
  • Need & Do Interaction
  • Customer Satisfaction
  • Customer Matrix
  • Stairways to Hell
  • The ladder of customer loyalty
  • Competitive Advantage
  • Current Indian Corporate Scenario
  • Challenge to Indian Industries
  • Acclimatize

What is Balance Scorecard? Need of balanced scorecard?

  • Business Excellence Objective
  • What makes an Institution
  • Transformational Change Process
  • Which one to choose?
  • What is missing in this approach?
  • Internal Assessment & SWOT Analysis
  • Identifying Strategic Results, Objectives &
  • Initiatives for each Strategic Theme
  • Why performance Measures are needed?
  • Performance Measures
  • 5 BIG "S" of service quality
  • Types of Organization
  • Trigger points for changes
  • Fate of Indian Industries

Strategy Planning using Balanced Scorecard

  • Balance Scorecard
  • Making Measures Meaningful
  • What is the right approach?
  • Missing Links

Holistic Approach for Balanced Scorecard

  • Roadmap
  • Purpose Statement
  • What Is the organization purpose?
  • Exercise
  • What is the Vision?
  • What is meant by strategy?
  • Why is strategic management required?
  • Strategic Planning
  • Internal Assessment & SWOT Analysis
  • Identifying Strategic Results, Objectives &
  • Initiatives for each Strategic Theme
  • Why performance Measures are needed?
  • Performance Measures
  • 5 BIG "S" of service quality

Execution of Initiatives

  • Path to Change
  • Execution of the Initiatives
  • Six Sigma & Lean

LEARNING OUTCOMES
This module will help the participant to:

  • Be aware about the changing concepts of quality over the period of time.
  • Appreciate importance of Balanced Scorecard.
  • Link strategy planning with Balanced Scorecard.
  • Become competent enough to make a Balanced Scorecard.
  • Develop the skill to execute initiatives by using a Balanced Scorecard.

Target audience

  • Senior Management
  • Vice President
  • Assistance Vice President
  • Senior Managers
  • Managers
  • HR Managers

No. of Days: 2 days
IACET CEUs: 1.6

TRAINING METHODOLOGY

  • Learning through simulation (Fun-n-learning)
  • Interactive Session & individual involvement of participants.
  • Learning through Case studies

COURSE CERTIFICATE
The Following are the criteria for evaluation of the Participants:

  • Faculty assessment of the participants
  • Exam scores – minimum 70% to qualify.
  • Attendance to the training program
 
   

Upcoming Trainings

 
 

SSA is recognized as the first and only Authorized Provider in India of Continuing Education Units by the International Association for Continuing Education and Training (IACET). This puts SSA in the prestigious league of only 650 IACET CEU providers worldwide such as American Society for Quality (ASQ), Automotive Industries Action Group (AIAG), and Society of Automotive Engineers (SAE). 
 
www.iacet.org.

In-House Training Solutions

   

If you have a number of delegates with similar training needs, then you may wish to
consider having an In-House Training Solution delivered locally on-site.
Course can be tailored to specific requirements.

Please contact us on +91-9870064786 or email us on training@ssa-solutions.com

Course Completion Certificate

   

Upon successful completion of the course, the participants will be given internationally recognized IACET certificates. SSA Training Solutions is one of the few only prestigious providers of the CEUs(Continuing Education Units) across the world.

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