SSA Training Solutions SSA Business Solutions

Balanced Scorecard Training

Quality by Design (QBD)

Design of Experiments (DOE)

Lean Management

Design for Manufacturing and Assembly (DFMA)

Value Engineering (VE)

Performance Management (Balanced Scorecard)

Lean Six Sigma

Design for Six Sigma (DFSS)

Statistical Analysis for Six Sigma - Minitab

Business Process Management System (BPMS)

Process Excellence Advisor (PEx)

Value Stream Mapping

Project Management Professional(PMP)

and Many more...

To enquire about our
Public Programs | Corporate Training Solutions | Other Info
Call us on (PAN India)

Home Performance Management (Balanced Scorecard)

Performance Management| Balanced Scorecard (BSC)



The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.


Customer Behavior and Changing Concepts of Quality

  • Mantra of Business
  • Need & Do Interaction
  • Customer Satisfaction
  • Customer Matrix
  • Stairways to Hell
  • The ladder of customer loyalty
  • Competitive Advantage
  • Current Indian Corporate Scenario
  • Challenge to Indian Industries
  • Acclimatize

What is Balance Scorecard? Need of balanced scorecard?

  • Business Excellence Objective
  • What makes an Institution
  • Transformational Change Process
  • Which one to choose?
  • What is missing in this approach?
  • Internal Assessment & SWOT Analysis
  • Identifying Strategic Results, Objectives &
  • Initiatives for each Strategic Theme
  • Why performance Measures are needed?
  • Performance Measures
  • 5 BIG "S" of service quality
  • Types of Organization
  • Trigger points for changes
  • Fate of Indian Industries

Strategy Planning using Balanced Scorecard

  • Balance Scorecard
  • Making Measures Meaningful
  • What is the right approach?
  • Missing Links

Holistic Approach for Balanced Scorecard

  • Roadmap
  • Purpose Statement
  • What Is the organization purpose?
  • Exercise
  • What is the Vision?
  • What is meant by strategy?
  • Why is strategic management required?
  • Strategic Planning
  • Internal Assessment & SWOT Analysis
  • Identifying Strategic Results, Objectives &
  • Initiatives for each Strategic Theme
  • Why performance Measures are needed?
  • Performance Measures
  • 5 BIG "S" of service quality

Execution of Initiatives

  • Path to Change
  • Execution of the Initiatives
  • Six Sigma & Lean

This module will help the participant to:

  • Be aware about the changing concepts of quality over the period of time.
  • Appreciate importance of Balanced Scorecard.
  • Link strategy planning with Balanced Scorecard.
  • Become competent enough to make a Balanced Scorecard.
  • Develop the skill to execute initiatives by using a Balanced Scorecard.

Target audience

  • Senior Management
  • Vice President
  • Assistance Vice President
  • Senior Managers
  • Managers
  • HR Managers

No. of Days: 2 days


  • Learning through simulation (Fun-n-learning)
  • Interactive Session & individual involvement of participants.
  • Learning through Case studies

The Following are the criteria for evaluation of the Participants:

  • Faculty assessment of the participants
  • Exam scores – minimum 70% to qualify.
  • Attendance to the training program

Upcoming Trainings


SSA is recognized as the first and only Authorized Provider in India of Continuing Education Units by the International Association for Continuing Education and Training (IACET). This puts SSA in the prestigious league of only 650 IACET CEU providers worldwide such as American Society for Quality (ASQ), Automotive Industries Action Group (AIAG), and Society of Automotive Engineers (SAE).

In-House Training Solutions


If you have a number of delegates with similar training needs, then you may wish to
consider having an In-House Training Solution delivered locally on-site.
Course can be tailored to specific requirements.

Please contact us on +91-9870064786 or email us on

Course Completion Certificate


Upon successful completion of the course, the participants will be given internationally recognized IACET certificates. SSA Training Solutions is one of the few only prestigious providers of the CEUs(Continuing Education Units) across the world.

Recent Updates


Why Lean Changes Everything

Read more

Our Publications


Why SSA?


We take this opportunity to introduce our company SSA Business Solutions (P) Ltd. (SSA) as one of the leading Business Excellence Consulting & Training Company in India enjoying a rich client base in over 11 Countries since the past 12 years.

Authorized IACET Provider

For more information please
Read more

Our Clients


For more information on our offering and other business solutions, visit our website on Find us on Twitter Youtube Linked InFacebook

Get Started

First Name*
Last Name*
Email ID*
Courses/ Product*
Pay with INR USD $