WHAT IS BALANCED SCORECARD?
The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.
COURSE CONTENT
Customer Behavior and Changing Concepts of Quality
- Mantra of Business
- Need & Do Interaction
- Customer Satisfaction
- Customer Matrix
- Stairways to Hell
- The ladder of customer loyalty
- Competitive Advantage
- Current Indian Corporate Scenario
- Challenge to Indian Industries
- Acclimatize
What is Balance Scorecard?
Need of balanced scorecard?
- Business Excellence Objective
- What makes an Institution
- Transformational Change Process
- Which one to choose?
- What is missing in this approach?
- Internal Assessment & SWOT Analysis
- Identifying Strategic Results, Objectives &
- Initiatives for each Strategic Theme
- Why performance Measures are needed?
- Performance Measures
- 5 BIG "S" of service quality
- Types of Organization
- Trigger points for changes
- Fate of Indian Industries
Strategy Planning using Balanced Scorecard
- Balance Scorecard
- Making Measures Meaningful
- What is the right approach?
- Missing Links
Holistic Approach for Balanced Scorecard
- Roadmap
- Purpose Statement
- What Is the organization purpose?
- Exercise
- What is the Vision?
- What is meant by strategy?
- Why is strategic management required?
- Strategic Planning
- Internal Assessment & SWOT Analysis
- Identifying Strategic Results, Objectives &
- Initiatives for each Strategic Theme
- Why performance Measures are needed?
- Performance Measures
- 5 BIG "S" of service quality
Execution of Initiatives
- Path to Change
- Execution of the Initiatives
- Six Sigma & Lean
LEARNING OUTCOMES
This module will help the participant to:
- Be aware about the changing concepts of quality over the period of time.
- Appreciate importance of Balanced Scorecard.
- Link strategy planning with Balanced Scorecard.
- Become competent enough to make a Balanced Scorecard.
- Develop the skill to execute initiatives by using a Balanced Scorecard.
Target audience
- Senior Management
- Vice President
- Assistance Vice President
- Senior Managers
- Managers
- HR Managers
No. of Days: 2 days
IACET CEUs: 1.6
TRAINING METHODOLOGY
- Learning through simulation (Fun-n-learning)
- Interactive Session & individual involvement of participants.
- Learning through Case studies
COURSE CERTIFICATE
The Following are the criteria for evaluation of the Participants:
- Faculty assessment of the participants
- Exam scores – minimum 70% to qualify.
- Attendance to the training program
|
