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Performance Management

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Performance Management System, Key Performance Indicators, Management Strategy

Capturing and monitoring key performance indicators (KPIs) is an important step towards initiating timely actions and important organizational interventions aimed at bridging gaps in strategies. As part of the Integrated Strategy Management System (ISM), SSA offers solutions like:

  • Assessment of customer touch points critical to customer characteristics
  • Identification of KPIs from strategic objectives
  • Creating data-capturing systems and dashboards to track and monitor KPIs, and automation of performance monitoring systems
  • Interfacing Key Result Areas (KRA) and Key Result Goals (KRG) with the performance management system


  • Organizational level KPIs
  • Departmental level KPIs
  • Individual level KRA/KRGs
  • Dash boards
  • Automation (Optional)


  • Balanced Score cards
  • Policy Deployment

Software Tools:

  • iGrafx Enterprise Central
  • i-nexus

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Sarfaraz G Hussain
Manager Training Solutions
Phone: +91 98700 64786

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